With a hosted call center solution from Intelemedia, you get access to industry leading technology without paying expensive CPE costs or sacrificing customer service. We offer you access to key money-saving technologies including voice over IP, ACD, IVR/Speech, intelligent call routing, speech recognition, call recording and more.

As your service provider, we consider disaster recovery a critical aspect of our hosted solution. The Intelemedia network has system-level protections such as redundant power supplies and fail-safe RAID storage arrays, and there is no single point of failure for any function thanks to the modular design of our platform. Power, phone service and Internet service are provided through multiple divergent circuits and separate providers to ensure uninterrupted service in case of failure of external services. You get added peace of mind knowing that your calls are handled using the most current technology without paying the price for upgrading or maintaining expensive equipment.

We can further reduce your costs by deploying VoIP and seamlessly integrating with your existing telephony infrastructure. When you have an Intelemedia call center solution, you don’t need to add to your infrastructure or hire staff to get lower costs and outstanding reliability provided by VoIP based solutions.

Best of all, our feature-rich, cost effective call center solutions include advanced call routing, so calls can be sent to agents based on their skill sets and availability no matter where they are located, and you can monitor at home agents just like you track performance of call center based agents. Plus, when agents receive calls, they also receive key information in real time, including ANI, DNIS and client data. As a result, calls are answered more efficiently, agents are more productive and callers have their inquiries answered quickly.

Manage you calls most efficiently with an innovative hosted call center solution from Intelemedia.