Intelemedia solutions offer the most up-to-date computer telephony integration (CTI), including delivering voice along with database and ANI search information directly to the agent’s desktop.
Simple applications include adding agent screen pops to avoid dropping previously acquired data, therefore, saving valuable time for both your callers and agents, which ultimately lowers call duration and increases caller satisfaction.
On a more sophisticated level, our experience and open platform allows Intelemedia professional service teams to integrate our Callport infrastructure with your backend databases easily and quickly. Whether it is information immediately collected from the IVR, or stored customer data in your rich CRM databases, Intelemedia can integrate this information with your agent and the caller in real time. Call us today to get more information on how to get advanced functionality without having to write your own SQL.
