Intelemedia inbound or outbound IVR and speech applications offer you unprecedented flexibility and options. Our modular approach allows us to create a custom IVR system for your business in weeks instead of months, while only paying for what you need.
Features and functionality that we have deployed include:
- Speech recognition
- CTI
- Automatic database ANI lookup to capture consumer names and addresses
- Multi-language voice talent
- Advanced speech synthesis for text to speech information delivery
- Credit card capture, mod 10 verification, pre-authorization, real-time processing
- Dynamic call routing
- Multilingual text-to-speech
- Information on demand delivered via phone, e-mail, fax, short message services (SMS)
- Accurate reporting
You can field requests, capture information, enroll callers, take orders, complete transactions or supply information on inbound and outbound calls with an Intelemedia solution, and because our system is modular, functions can be added or changed with ease. To maximize the effectiveness of your self service environment, we can implement reporting that provides detailed caller activity and identifies prompts which cause caller confusion, time outs or errors.
Best of all, you have 24x7 hosted support and account management because Intelemedia’s expert team, which includes strategic account managers, program managers, and business analysts, collaborate to manage all aspects of your IVR/speech application.
