Intelemedia is your central interface for agent scripting and order management, so you can ensure that all your agents in one or multiple call centers use a consistent and accurate approach with callers. Through our professional services organization, we will setup a script that meets your exacting requirements. When you need to make script changes, you can logon to our hosted environment and use our easy to learn tool to make adjustments in minutes. 

Best of all, Intelemedia can pop information to the agent’s screen based on DNIS (Direct Number Identification), language preference, database queries or media channels. To further increase accuracy during order entry, we can pre-populate customer addresses in the scripts and reformat addresses using the USPS database.

By giving agents pertinent information, standardized scripts and data accuracy tools, they can decrease call duration and handle more calls, which ultimately increases sales conversion rates. Using a hosted approach for your scripting needs will save valuable agent time and increase customer satisfaction.