If you want to record calls for compliance, quality management, sales verification, business intelligence, customer service or to monitor or train agents, our cost-effective, feature-rich call recording solutions offer exactly what you need. Whether you are one call center or a global enterprise that employs in-house and remote agents--our solutions can be customized and scaled to meet the demands of your organization. We offer you the ability to record 100 percent of call interactions in single or multi-site environments with the flexibility to decide what to retain and for how long.

Intelemedia’s call recording solutions are highly customizable. We can set your IVR to record conversations or your administrator can set business parameters to control recording calls. We can even enable call center agents to record conversations. All recordings are accessible through our web interface. Our solution allows you to monitor call center agents located anywhere, and you use the recorded data for training purposes, which leads to increased agent performance and improved customer service.

Best of all, you get in-depth call detail reports that can be attached to the recorded call to determine the call flow, which can identify when a customer transferred to an agent, what prompts they completed in the IVR and more. Because we provide call recording at the network level, you have access to these critical call recording reports online from anywhere.

Gain valuable insights and intelligence from your recorded data immediately with a customizable, reliable call recording solution from Intelemedia.