Manage multiple call centers successfully and increase sales conversion rates with Intelemedia’s Direct Response Call Management (DRCM) solution. We offer the technology, business processes, analytics and reporting necessary to give you complete control over your call centers, improve call handling performance and maximize campaign ROI.

You have a significant investment creating and executing campaigns, but without best-in-class call center practices and agents to close deals, you might not be meeting your expectations. Our powerful DRCM solution has effectively lowered call abandonment, increased conversion rates, and increased revenue per call—not only because we route to the next available, highest performing agents—we also provide the neutral, accurate, uniform reporting and analysis that allows you to pinpoint which agents are top performers. Plus, we monitor your testing efforts so you don’t have the added step of consolidating results from each call center. All of this translates into greater sales and higher ROI.

With DRCM, you can apply our technology to monitor and manage your current call center environment or use our Call Center Network of Intelemedia-certified call centers to effectively manage calls.

You get even more control over call management when you deploy our scripting and/or order management for call centers. You can test different scripts across multiple third party call centers, and because the script resides in one place, changes are easy to implement. We can also deploy a process to pre-populate callers’ names and addresses or verify and reformat information captured by agents to greatly increase accuracy and reduce call duration. That translates into lower costs.

If you are investigating a blended IVR and live agent environment, Intelemedia can serve your needs in this area of direct reponse call management as well. We customize each IVR application call flow to align with your business objectives. Our reporting tools identify prompts which cause caller confusion, time outs or errors, so you can improve navigation and effectively guide callers to complete their purchases. All this is accomplished with intelligent, user friendly, and real time transfers to live agents when applicable. With an Intelemedia solution, direct response marketers can significantly reduce call abandonment rates, get enhanced reports and improve campaign ROI.

Making informed business decisions and comparing call center performance is easy with Intelemedia as your partner. Call us today to learn more about how our DRCM solution and backend analysis can increase your ROI.