September 16, 2015

The Value of Human Touchpoints: For Marketers

August 14, 2014

“Metrics that Matter” from ICMI

Our editorial theme for August is “Metrics that Matter.”  With that theme in mind we sat down with David Schreck, CEO of Intelemedia Communications.  Read on […]
October 29, 2013

Intelemedia Improves Conversion Rates for Teeter Hang Ups®

Teeter Hang Ups chooses Intelemedia for integration of multi-call center environment
September 18, 2013
Intelemedia Announces Next Generation Self-Service Scripting Platform for Rapid Response A/B Testing and Scripting Adjustments
New online scripting functionality quickly provides A/B testing environment and scripting adjustments across multiple call centers simultaneously
November 27, 2012

Don’t Worry About Every Abandoned Call

Calls abandoned in 10 seconds or less are not sales opportunities!
August 14, 2012
A phone icon being displayed on a screen.

Changing the Landscape of Customer Service

  Historical Challenges Call Center Capacity Overrides Quality Often times mid-sized or boutique call centers provided excellent service and agent talent; however, they lacked the capacity […]
June 14, 2012
Happy call center employees answering calls.

Who is Answering Your Calls?

Adding two important metrics will increase your profits.