Leader’s Choice Call Management Honored for Helping Clients Improve CRM
Plano, Texas, May 14, 2014 – Intelemedia announced today that TMC, a global, integrated media company, has named Leader’s Choice Call Management as a recipient of a 2014 Excellence Award, presented by CUSTOMER magazine. CUSTOMER has been the premier publication in the CRM, contact center and teleservices industries since 1982.
David Schreck, President and CEO of Intelemedia added, “I would like to recognize our team and partners for their commitments to our clients. It is this type of customer-centric culture which fosters products and services that help our customers deliver improved customer experience, while simultaneously improving their own business performance as well.”
“The 15th Annual CRM Excellence Awards has recognized Intelemedia for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “Intelemedia has demonstrated to the editors of CUSTOMER magazine that Leader’s Choice improved the processes of their clients’ businesses by streamlining and facilitating the flow of information.”
Mr. Schreck continued, “Consumer-based companies create the most valuable customer interaction when they have accurate, real-time data about each consumer. This needs to occur throughout all customer interactions….sales through customer service. Consumers don’t want to hear general statements; they want personal answers to their situation. Intelemedia facilitates this type of customer interaction.”
The core value of Leader’s Choice is that it drives excellence in the areas of customer experience and call center performance. The Leader’s Choice product offers clients one common teleservices platform to integrate multiple call centers along with a suite of tools to efficiently manage the environment to maximize success.
Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. The 2014 CRM Excellence Award winners can be found in the May issue of CUSTOMER magazine. For more information, please visit www.tmcnet.com.
Intelemedia improves sales results and enhances customer experience for clients by offering a new breed of call center services that combines an industry-leading technology platform uniting top performing agents from multiple call center companies. One contract, one platform, one invoice makes it easy for companies who want actionable reporting and analytics and only the best-of-breed agents on their programs. Since 1993, Intelemedia has developed elegant telephony and database solutions for the call center industry that transform how organizations more effectively manage call handling and caller experience within their customer service and sales acquisition environments. Intelemedia is privately held and located in Plano, Texas. For more information, visit www.intelemedia.com.
About TMC’s CUSTOMER Magazine
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly-valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. For more information about TMC, visit www.tmcnet.com.