Real-time scoring of callers with
a unique model of your buyers or donors.
Businesses get more from their media and marketing investments.
You accelerate revenue and manage operations in real-time.
operations in real-time with
more customer self-service,
better agent matching,
and greater marketing and media ROI.
About Predictive Analytics
Intelemedia predictive caller scoring adds intelligence to Direct Response teleservices performance, whether you are driving product sales, lead generation, or donations. Intelemedia delivers improved campaign results by applying the newest Direct Response tools and methods available in the industry today.
First, an analytics model is developed from historical data to determine the makeup of a buyer, donor or lead. This scoring model is based on up to 1000 demographic and psychographic attributes from various databases. Next, real-time scoring of inbound call traffic is used to customize scripting, enable intelligent routing and create optimal caller experience. Routing algorithms match each caller with most appropriate agent, the right offer, request or upsell and higher value calls can be prioritized. ICI can even bring on additional partnered call centers to drive additional capacity or higher-tiered agents, while managing the entire process. A robust interface provides key reporting and management functionality in a hosted environment.
Finally, expert Intelemedia account analysts continually calibrate and optimize ongoing effectiveness to drive improved call conversions.
I:Score provides scoring in real time call handling with an API call and return that fits in your environment today. I:Score functions in batch mode as well for driving effective outbound call campaigns.
If your call center environment today offers sophisticated routing via a robust ACD and methods to classify best suited agents, Intelemedia has the missing piece to monetize these advanced functions. By adding real-time inbound score routing and appended data you have the missing elements that increases conversions and your revenue per call.
I:Queue scores each inbound call in real time, prioritizes the call for delivery, which then delivers the call with the score and data appended. Front-ending your ACD routing environment with Intelemedia I:Queue adds incredible value to your call center productivity and intelligence.
Intelemedia can provide the entire process from beginning to end with I:Route. Calls are received at the ICI switch, scored in real time, prioritized and routed to the best suited agent at our client’s call centers, outsourced centers or a combination of the two. ICI can bring on additional partnered call centers to drive additional capacity or higher-tiered agents, while managing the entire process. A robust interface provides key reporting and management functionality in a hosted environment.
Our clients typically realize increased call conversion rates by 4 to 10 percent and reduced abandoned call rates by 10 to 50 percent. Call center and agent performance is greatly enhanced. Commonly, overall campaign media cost per order is decreased by 3 to 10 percent. Intelemedia can work with your existing call centers, or augment with additional capacity.