transforms how customers
and businesses interact.
Businesses get more from their media and marketing investments.
You accelerate revenue and manage operations in real-time.
operations in real-time with
more customer self-service,
better agent matching,
and greater marketing and media ROI.
- Greater understanding of prospects
- Higher ROI from the same channels
- Improve customer retention
Unity provides real-time marketing engagement on a human level. The best available agents from top call centers test and optimize messaging, customer interactions are monetized and measured, and ROI analytics attribute revenue and customer experience value to every marketing channel and media source.
For Lead Generation
Case Study #1
Case Study #2
Adding voice as a lead generation channel provides confidence and quick access for buyers. Voice campaigns convert better than any digital campaign, are better suited for mobile prospects, and provide customers the opportunity to discuss products that are best suited for them prior to purchase.
- Improve quality of leads
- Close more mobile sales
- Increase order value
- Connect more prospects to agents
- Reduce payouts for abandoned calls
- Expand media reach
Poorly handled and abandoned calls can destroy an effective media buy. Sophisticated analytics identify real-time resourcing needs to meet incoming call demand, ensuring you are prepared to handle prospects efficiently, and freeing up more media dollars to be spent investing in the highest returning placements.
For Customer Experience
Customers demand to communicate the way they prefer – Unity connects technologies to ensure this control. Whether selecting land line or mobile, moving from IVR to an agent, or choosing a call-back to pick up the conversation where they left off, a dynamic scripting engine uses customer knowledge to create highly personalized brand experiences.
- Provide customers more options
- Connect technologies for personalized conversations
- Improve customer satisfaction
- Measure the value of voice marketing
- Identify your best and lesser performing agents
- Act on insights to increase revenue
Unity provides more than performance metrics. Now you can identify opportunities to improve every aspect of your operation by analyzing fulfillment effectiveness throughout the day, how each of your media placements and call center agents perform, and identifying the investments that will turn your teams into profit producers.