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INTELEMEDIA COMMUNICATIONS – Intelligent Call Performance – Increasing Direct Response Performance and Profits. At the time of each call, Intelemedia is allowing clients to know the quality of each caller and current ranking of available agents. With this knowledge, we are prioritizing the hold time and routing of each call. In essence, delivering, client’s their best opportunities first. Furthermore, we are instantly matching best calls with best available agents. 

COASTLINE PRODUCTS needed to find a way to maximize the media buys they were making to generate these leads for their call centers.  They moved forward with Intelemedia’s Predictive Scoring service within its INsight suite of products. Predictive Scoring helped to prioritize callers, routing their best prospects to the front of the queue and matching these opportunities with their best agents. Coastline was thrilled with a 25% lift in conversion rates without having to increase their existing media spend and dramatically lowered their overall cost-per-call.

TIME LIFE, DIRECT HOLDINGS GLOBAL  needed a solution to improve the operational aspects of their teleservices environment across multiple call centers, hundreds of agents and thousands of callers. They turned to Intelemedia’s solutions to unify reporting across all their call centers providing real-time intelligent call routing. Predictive Scoring helped to prioritize callers, routing their best prospects to the front of the queue and matching these opportunities with their best agents. Intelemedia’s INsight suite of products decreased abandonment rates by 17% and improved caller conversion rates by 35%.